Privacy Policy
Last updated: 2 October 2025
This Privacy Policy explains how Reliant Drains (“we”, “us”) collects, uses and protects your personal information when you visit reliantdrains.co.uk, contact us, or use our drainage services. We process personal data in line with the UK GDPR and the Data Protection Act 2018.
1) Who we are
Reliant Drains provides drainage and plumbing services across the South & West UK. We are the data controller for personal data collected via our website, phone, email, contact forms and during service delivery.
Registered address: [Add full company address]
Company number: [Add number, if applicable]
ICO registration: [Add ICO registration number, if applicable]
For business clients where we act on your instructions (e.g., property managers), we may also operate as a data processor under a separate agreement.
2) Data we collect
- Identity & contact: name, phone, email, address, business name.
- Service details: job notes, property access instructions, photos/video from CCTV drain surveys.
- Communications: enquiries via forms, emails, call logs, reviews/testimonials.
- Payments: billing details and transaction references (processed by a payment provider; we don’t store full card numbers).
- Technical data: IP address, device, browser, pages viewed, referring URLs (via cookies/analytics).
We collect data directly from you, from publicly available sources (e.g., Companies House for business clients), and from lead/review platforms (e.g., MyJobQuote, Bark, Trustpilot) where you have requested contact.
3) How we use your data (lawful bases)
| Purpose | Examples | Lawful basis |
|---|---|---|
| Provide services & manage jobs | Quotes, scheduling, site attendance, CCTV survey reports, invoicing | Contract (Art. 6(1)(b)) |
| Customer support & communication | Responding to enquiries, updates by phone/email/SMS | Legitimate interests (Art. 6(1)(f)) |
| Payments & bookkeeping | Processing payments, accounting, VAT | Legal obligation (Art. 6(1)(c)); Contract |
| Safety & security | Fraud prevention, safeguarding engineers & clients | Legitimate interests (Art. 6(1)(f)) |
| Reviews & marketing (optional) | Inviting reviews; sending updates/offers | Consent (Art. 6(1)(a)) for electronic marketing; Legitimate interests for non-intrusive marketing |
| Analytics & improvement | Measuring traffic, diagnosing errors, improving site | Consent for non-essential cookies; Legitimate interests for essential tech |
You may withdraw marketing consent at any time (see Your rights).
6) International transfers
Where data is transferred outside the UK (e.g., cloud or analytics providers), we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA) or Addendum, adequacy regulations, or standard contractual clauses.
7) Data retention
We keep personal data only as long as necessary for the purposes described above:
- Job & invoicing records: typically 6 years for tax/accounting.
- CCTV survey files: usually up to 12 months unless needed longer for a live issue or required by law/contract.
- Enquiry forms & quotes: generally 24 months.
- Marketing lists: until you unsubscribe or withdraw consent.
8) Your rights (UK)
Under UK GDPR, you can request: access, rectification, erasure, restriction, objection to processing, and data portability. Where we rely on consent, you may withdraw consent at any time.
To exercise your rights, contact us using the details below. We may need to verify your identity. We aim to respond within one month.
9) How we protect your data
- Encrypted connections (HTTPS/TLS) and reputable hosting/email providers.
- Access controls for staff/subcontractors; least-privilege principle.
- Regular updates, backups and supplier due diligence.
No method of transmission or storage is 100% secure, but we take reasonable steps to safeguard your data.
10) Children’s data
Our services are not directed to children and we do not knowingly collect data relating to children.
11) Changes to this notice
We may update this policy from time to time. The “Last updated” date will change and the latest version will apply.
12) Contact & complaints
Reliant Drains
info@localplumbersanddrainage.co.uk · 07852 287411