Privacy Policy
Effective Date: 20 August 2025
Local Plumbers and Drainage Limited (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, contact us, or use our plumbing and drainage services across Swindon, Bournemouth, and surrounding areas.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Information You Provide to Us
Your name, address, email address, and phone number.
Details relating to your plumbing or drainage enquiries.
Payment information (when making payments for services).
1.2 Information We Collect Automatically
IP address, browser type, device, and operating system.
Details of your visits to our website, including traffic data, location data, and other communication information.
1.3 Cookies
We use cookies to improve your browsing experience, analyze website performance, and tailor our content. For details, please see our Cookie Policy.
2. How We Use Your Information
We process your personal data for the following purposes:
To deliver, manage, and improve our plumbing and drainage services.
To respond to enquiries and provide quotes.
To process payments and manage customer accounts.
To send service updates or promotional communications (only where legally permitted or with your consent).
To comply with legal and regulatory obligations.
To detect and prevent fraud or unlawful activity.
3. How We Share Your Information
We do not sell or rent your data. However, we may share it in the following circumstances:
Service Providers: With trusted third parties (e.g., IT providers, payment processors) who support service delivery.
Legal Requirements: Where disclosure is required by law, regulation, or government authority.
Business Transactions: In the event of a merger, acquisition, or restructuring.
4. Data Security
We use appropriate technical and organisational measures to protect your personal data. However, no online system or transmission is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Request deletion of your data (where legally permitted).
Withdraw consent for marketing communications.
Restrict or object to certain processing activities.
Lodge a complaint with the Information Commissioner’s Office (ICO).
To exercise your rights, please contact us using the details below.
6. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices, and we recommend reviewing their policies.
7. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations.
8. Updates to This Privacy Policy
We may update this policy occasionally. Any changes will be posted here with a new effective date. Please check back regularly.
9. Contact Us
For any questions or requests regarding this Privacy Policy, please contact us:
Local Plumbers and Drainage Limited
76 Alumhurst Road
Bournemouth
BH4 8EX
United Kingdom
📧 Email: info@localplumbersanddrainage.co.uk
📞 Telephone: 07464 288103